NegotiateIt.

Terms of Service

Version 1.5 — Last updated: June 20, 2026

These Terms of Service ("Terms") govern your use of NegotiateIt ("the Service", "the App", "we", "us"), an AI-powered negotiation practice platform. By creating an account or using the Service, you agree to these Terms.

The Service is operated by BD Nova UG (haftungsbeschränkt), Straße der Jugend 18, 14974 Ludwigsfelde, Germany. See our Impressum for full legal details.

1. Eligibility

You must be at least 18 years old to use NegotiateIt. By creating an account, you confirm that you are 18 or older. We do not knowingly provide the Service to anyone under 18. If we learn that a user is under 18, we will terminate their account and delete their data.

2. Account

You are responsible for maintaining the security of your account credentials. You must not share your password or allow others to access your account. You are responsible for all activity under your account.

You may delete your account at any time from your Profile settings. Account deletion is irreversible. See our Privacy Policy for details on data handling upon deletion.

3. The Service

NegotiateIt is an AI-powered negotiation practice tool. You interact with AI-generated characters in simulated negotiation scenarios. The AI generates dialogue, emotional responses, and feedback based on your input.

NegotiateIt is not a substitute for professional advice. The Service is for educational and practice purposes only. AI-generated feedback, coaching, and negotiation strategies should not be relied upon as legal, financial, career, family, or therapeutic advice. For real-world negotiations involving significant consequences, consult a qualified professional. The same applies to our published guides and scenario pages: they are general educational content, not advice on any individual situation.

We do not guarantee specific outcomes, results, or improvements from using the Service. Your real-world negotiation results depend on many factors beyond practice.

4. Free and Paid Plans

4.1 Free Plan

The free plan includes limited access to the Service. Current quotas — including sessions per period, drill attempts, accessible scenarios, and available difficulty — are displayed in the app and on our pricing page. We may adjust free plan limits at any time. We will give you reasonable in-app notice before materially reducing limits that affect existing free users.

4.2 Paid Subscription (Pro Plan)

The Pro plan provides unlimited access to all scenarios and features and removes free-plan limits, subject to the Acceptable Use Policy in §6. Two billing periods are available:

Paid subscriptions are billed through Creem (operated by Armitage Labs OÜ, Estonia), our merchant of record. See §14.

4.3 Pricing and Payment

EUR prices shown are inclusive of any applicable VAT, collected and remitted by Creem under the EU One-Stop Shop (OSS) scheme based on your country of residence. USD prices are shown net; any applicable US state sales tax is added at checkout based on your billing address. There are no additional delivery, installation, or activation charges.

This is a recurring subscription. You will be charged $19 USD / €19 EUR every month, or $149 USD / €149 EUR every year, depending on the plan you select, until you cancel. All payments are processed by Creem; we never receive or store your payment instrument details.

4.4 Automatic Renewal

Your subscription renews automatically at the end of each billing period (monthly or yearly) unless you cancel before the renewal date. You will be charged the then-current subscription price at each renewal.

We may change subscription prices from time to time. If we change the price of your subscription, we will notify you by email at least 30 days before the change takes effect. You may cancel your subscription before the new price applies — your cancellation will take effect at the end of your current billing period, and you will not be charged the new price. If you do not cancel before the change takes effect, your continued use of the Service after that date constitutes acceptance of the new price.

4.5 Cancellation

You may cancel your subscription at any time through any of the following paths:

Cancellation takes effect at the end of your current billing period — you retain access to Pro features until then. We do not issue partial refunds for unused time in the current period except where applicable consumer law requires otherwise.

Cancellation is as easy as subscribing. No phone call, no waiting period, no additional steps.

4.6 Refunds

Refund requests are handled by Creem in accordance with applicable consumer protection laws and the policy below.

To request a refund, email [email protected] with your order reference.

4.7 Pre-contract Information Summary

This section summarises the consumer information required by Art. 6 of the EU Consumer Rights Directive (2011/83/EU) and § 312d BGB, presented in one place for ease of reference:

5. EU Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you have a statutory right to withdraw from a distance contract within 14 days of purchase without giving a reason (Art. 9 of the Consumer Rights Directive 2011/83/EU; § 355 BGB).

NegotiateIt is a digital service made available immediately upon payment. Under Art. 16(m) of the Consumer Rights Directive and § 356 Abs. 5 BGB, this 14-day withdrawal right does not apply once performance has begun, provided you have given your prior express consent to immediate performance and acknowledged that you thereby lose the right of withdrawal.

Because Creem (Armitage Labs OÜ, Estonia) acts as the merchant of record for your purchase (see §14), this consent and acknowledgement are captured by Creem's Buyer Terms, which you accept when you complete checkout on Creem's hosted payment page. Under those Buyer Terms, you give your prior express consent to the commencement of delivery of the digital content before the 14-day period ends, and you expressly agree that the right of withdrawal does not apply and acknowledge that you lose it. Creem provides written confirmation of your purchase, including this consent and acknowledgement, in the receipt it sends you — this constitutes confirmation on a durable medium under Art. 8(7) of the Consumer Rights Directive.

Nothing in this section limits any non-waivable right you have under mandatory consumer protection law. If you have not given the consent and acknowledgement described above, or where the withdrawal right otherwise still applies, you may withdraw within the 14-day period without giving any reason. To do so you can:

Where you validly withdraw, you will receive a full refund.

6. Acceptable Use & Anti-Abuse

6.1 Permitted use

The Service is provided for your individual use of the negotiation practice features through the intended user interface. We do not impose daily or weekly volume limits on that use — "unlimited practice" on the Pro plan means what it says. We do prohibit the categories of conduct in §6.2 below.

6.2 Prohibited use

You agree not to:

6.3 Graduated remedies

Where we identify conduct that conflicts with this section, we will apply the least restrictive measure reasonably effective to stop it:

  1. Notice — we contact you explaining the conduct we observed and asking you to stop.
  2. Rate limit — we temporarily reduce your throughput while preserving your access to the Service.
  3. Suspension — we suspend your account for a defined period.
  4. Termination for cause (§ 314 BGB) — we terminate your account without further notice where the conduct constitutes good cause (wichtiger Grund), including persistent or substantial breach after notice, fraud, or conduct that causes us material technical or financial harm.

We will choose the proportionate remedy based on the severity and persistence of the conduct. Where consumer protection law requires a specific procedure (notice, opportunity to remedy), we will follow it.

6.4 Refunds on termination for cause

Where we terminate your account under §6.3(4) for breach of this Acceptable Use Policy, we are not obligated to refund unused time in your current billing period, except where consumer protection law mandates a refund.

7. Your Content

You own the text you type into the Service. By using the Service, you grant us a limited, non-exclusive, worldwide licence to process your input for the purpose of generating AI responses, providing feedback, and improving the Service. This licence is limited to what is necessary to provide and improve the Service.

If you opt in to conversation recording (see our Privacy Policy), transcripts may be processed in aggregated and pseudonymized form to improve system performance. We do not use your data to train general-purpose AI models. You can revoke recording consent at any time in your Profile settings.

8. AI-Generated Content

All AI-generated dialogue, feedback, coaching tips, and scores are produced by third-party AI models (see our subprocessor list). AI output may be inaccurate, inconsistent, or inappropriate despite our best efforts at quality control.

We do not guarantee the accuracy, completeness, or suitability of any AI-generated content. You acknowledge that you use the Service at your own risk and are solely responsible for any decisions, actions, or outcomes resulting from your use of the Service, including any real-world negotiations you undertake after practicing with the Service.

9. Service Modifications

We may modify, update, or discontinue features of the Service where this is necessary for valid reasons, including compliance with law, security, prevention of abuse, technical adaptation, bug fixes, improvements to functionality, changes required by third-party providers, or changes to maintain the operability of the Service. We will not impose additional costs on consumers as a result of such modifications. Where a modification materially and adversely affects access to or use of the Service, we will inform affected paid subscribers in clear and comprehensible terms in advance and, where required by applicable law, provide the right to terminate or receive a pro-rata refund.

10. Intellectual Property

The Service, including its design, scenarios, character profiles, scoring algorithms, and AI prompts, is our intellectual property or licensed to us. You may not copy, modify, or create derivative works from the Service except as expressly permitted.

You retain ownership of the text you type into the Service.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. AI-generated responses may contain errors, hallucinations, or inappropriate content.

12. Limitation of Liability

Subject to the carve-outs in this section, our total aggregate liability for any claims arising from or related to the Service is limited to the greater of: (a) the amount you paid us in the 12 months preceding the claim; or (b) €100. We are not liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, use, or goodwill — regardless of the cause of action.

The limitation above does not apply, and our liability is not excluded or limited:

13. Indemnification

You agree to indemnify and defend BD Nova UG (haftungsbeschränkt) and its officers, directors, and agents against third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

This indemnification does not apply to claims arising from our negligence, wilful misconduct, or breach of these Terms, nor to liability that cannot be excluded under applicable mandatory consumer protection law.

14. Merchant of Record (Creem)

The merchant of record for all paid subscriptions is Armitage Labs OÜ (operating the "Creem" service), Telliskivi Street 57b/1, Tallinn 10412, Estonia. Creem is the seller of record for your purchase and is responsible for: collecting payment from you, issuing the invoice in its own name, calculating and remitting applicable VAT under the EU One-Stop Shop and US state sales tax under economic-nexus rules, and processing refunds and chargebacks.

Your financial relationship for the purchase transaction is with Creem. Your service relationship — for delivery, support, and the content of the Service — is with BD Nova UG (haftungsbeschränkt).

For billing issues (invoices, payment failures, chargebacks, refund requests): use Creem's billing portal accessible from your Profile in the app, or email [email protected] and we will route to Creem on your behalf.

For service issues (account access, technical problems, feature questions): [email protected].

To the extent permitted by law, we are not responsible for billing errors, payment processing failures, or tax calculation errors handled by Creem. This does not limit any non-waivable consumer protection right you have against either Creem or us.

15. Dispute Resolution

15.1 Users in the EU/EEA

These Terms are governed by the laws of the Federal Republic of Germany. The courts at the registered seat of our company have jurisdiction, except where mandatory consumer protection law provides otherwise (in which case, you may bring proceedings in the courts of your habitual residence).

We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board, but we will consider doing so on a case-by-case basis.

15.2 Users in the United States

Informal resolution first. If you have a dispute with us, please contact [email protected] first so we can try to resolve it informally. Most disputes can be resolved without formal proceedings. You agree to attempt informal resolution for at least thirty (30) days before initiating arbitration or other formal proceedings.

Governing law. These Terms are governed by the laws of the Federal Republic of Germany. Nothing in these Terms limits or waives any rights you have under mandatory US federal or state consumer protection law.

15.2.1 Agreement to arbitrate

If informal resolution does not resolve the dispute within thirty (30) days, and unless you opt out as described in §15.2.7, you and BD Nova UG (haftungsbeschränkt) agree to resolve any dispute arising out of or relating to these Terms or the Service by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, as supplemented by the JAMS Consumer Minimum Standards. The current JAMS rules are available at jamsadr.com.

You and we both waive the right to a jury trial and the right to bring or participate in any class, collective, representative, or coordinated proceeding. This waiver applies whether the claim is brought in court or in arbitration.

15.2.2 Where and how arbitration is conducted

Arbitration will be conducted in the county where you reside, or in any other location to which we mutually agree. You may also elect to participate by video, by telephone, or solely on the basis of written submissions — without travel — and we will not oppose your choice. The arbitrator's decision will be binding, and judgment on the award may be entered in any court of competent jurisdiction.

15.2.3 Fees

We follow the JAMS Consumer Minimum Standards. Your share of the JAMS filing and administrative fees is capped at the consumer initial filing fee specified in those standards (currently $250). We will pay all other JAMS fees and the arbitrator's compensation, except where the arbitrator determines that your claim is frivolous or brought for an improper purpose.

15.2.4 Carve-outs from arbitration

The arbitration agreement in §15.2.1 does not apply to:

15.2.5 Mass arbitration

If at any time more than twenty-five (25) similar claims are brought against us within a thirty-day period — whether by the same counsel or in coordination — the parties will work in good faith to select up to ten (10) bellwether claims to proceed as initial test cases, with the remaining claims held in abeyance pending resolution of the bellwethers. The bellwether outcomes will inform but not bind the remaining claims. If you and we cannot agree on the bellwether selection within sixty (60) days, JAMS will select them. This procedure is intended to enable efficient resolution of similar claims at scale while preserving each claimant's right to an individual proceeding.

15.2.6 Limitations periods preserved

Nothing in this Section shortens any limitations period that would otherwise apply to a claim under applicable law.

15.2.7 Opt-out

You may opt out of the arbitration agreement and class-action waiver in §15.2.1 by sending written notice to [email protected] within thirty (30) days after you first accept these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you opt out of arbitration. Opting out will not affect any other provision of these Terms and will not affect your ability to use the Service.

15.2.8 Severability of the arbitration agreement

If the class-action waiver in §15.2.1 is found unenforceable as to a particular claim, that claim may be brought in a court of competent jurisdiction, but the arbitration agreement will remain in effect for all other claims. If any other provision of §15.2 is found unenforceable, the parties intend that the remaining provisions remain in effect to the fullest extent.

15.3 Users in other jurisdictions

These Terms are governed by the laws of the Federal Republic of Germany. Any dispute shall be resolved in the courts at the registered seat of our company, except where mandatory local consumer protection law provides otherwise.

16. Termination

You may terminate your account at any time from your Profile settings. We may terminate or suspend your account if you violate these Terms, engage in abusive behavior, or if we are required to do so by law. We will provide reasonable notice before termination where possible.

Upon termination, your access to the Service ceases immediately. We will handle your data in accordance with our Privacy Policy and applicable data retention laws.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by email at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you disagree with the changes, you may cancel your subscription and delete your account before the effective date.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

19. App Store and Google Play Terms

The following terms apply to the version of the Service downloaded from the Apple App Store or Google Play.

19.1 Acknowledgment

These Terms are between you and BD Nova UG (haftungsbeschränkt), not with Apple Inc. or Google LLC. Apple and Google are not responsible for the Service or its content.

19.2 Scope of licence (Apple App Store)

Your licence to use the Service downloaded from the Apple App Store is a non-transferable licence to use the Service on any Apple-branded products that you own or control, subject to the Usage Rules in the Apple Media Services Terms and Conditions.

19.3 Maintenance and support

We — not Apple or Google — are solely responsible for providing maintenance and support services for the Service.

19.4 Warranty

We — not Apple or Google — are solely responsible for any warranties, whether express or implied by law, to the extent not effectively disclaimed.

19.5 Product claims

We — not Apple or Google — are responsible for addressing any claims relating to the Service or your possession or use of it, including product liability claims, claims that the Service fails to conform to applicable legal or regulatory requirements, and claims arising under consumer protection law.

19.6 Intellectual property claims

In the event of any third-party claim that the Service or your possession or use of it infringes intellectual property rights, we — not Apple or Google — are solely responsible for the investigation, defence, settlement, and discharge of any such claim.

19.7 Compliance with laws

You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country; and (b) you are not on any U.S. Government list of prohibited or restricted parties.

19.8 Third-party beneficiaries

Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms with respect to the version of the Service distributed via the Apple App Store, and Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

20. Copyright Complaints (DMCA)

We respect intellectual property rights and respond to clear notices of alleged infringement. If you are a copyright owner (or authorised to act on behalf of one) and believe that material on the Service infringes your copyright, you may send a notice under the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512(c).

Where to send notices. Notices may be sent to our designated agent:

DMCA Designated Agent — BD Nova UG (haftungsbeschränkt)
Straße der Jugend 18, 14974 Ludwigsfelde, Germany
Email: [email protected]

The current agent's name, telephone number, and any updates are listed in the U.S. Copyright Office's public Designated Agent Directory at dmca.copyright.gov.

What a valid notice must include. Under 17 U.S.C. § 512(c)(3), a notice must include:

Counter-notification. If you believe material you submitted was removed in error or as a result of misidentification, you may submit a counter-notification under 17 U.S.C. § 512(g) to the same agent contact above, containing the statutory elements (identification of the material, statement under penalty of perjury that you have a good-faith belief the removal was in error, your contact information, and consent to the jurisdiction of the federal court in your district or, if outside the United States, in any district in which we may be found).

Repeat infringers. We will terminate, in appropriate circumstances, the accounts of users we identify as repeat infringers.

Misrepresentations in DMCA notices or counter-notifications may expose the signer to liability for damages under 17 U.S.C. § 512(f).

21. Contact

For questions about these Terms:

Email: [email protected]

Support: [email protected]

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